Joya Privacy Policy — How Is Your Data Protected?
Last updated: January 2025 | joya, Bangladesh
The joya platform is committed to keeping users' personal information fully secure. This privacy policy will inform you about what types of data we collect, why we collect it, and how it is used. Our goal is to earn the trust of every user in Bangladesh and ensure their digital security. Please read this policy carefully, as it establishes a transparent relationship between you and joya.
What information do we collect and why?
Personal Identity Information
When you register on the joya platform, we collect your name, email address, mobile number, and date of birth. This information is used solely to verify your account and ensure secure login. Collecting your date of birth is especially important to confirm compliance with the legal age requirement in Bangladesh. Your personal identity information will never be sold or shared with third parties without authorization. All data is stored on our secure servers and can only be accessed by authorized personnel when necessary.
Transaction & Financial Information
For deposits and withdrawals, we collect banking information and mobile banking numbers (bKash, Nagad, etc.). This information is used exclusively for payment processing and fraud prevention. Financial data is protected with the highest level of encryption. Transaction history is displayed only within your account statement and may be used to fulfill legal requirements. Full payment card numbers are never stored on our servers.
User Activity Data
We automatically collect information about which games you play, how long you spend on the platform, and which features you use most. This data is used to improve the user experience and ensure responsible gaming. It is also analyzed to detect unusual activity and keep your account secure. Your device type, operating system, and browser information may also be collected for technical support purposes. This activity data is never used for marketing purposes without your consent.
Location & Device Information
For security purposes, we may collect your IP address and general location information. This helps ensure that no unauthorized access is occurring on your account. This information is particularly useful for detecting unusual login attempts from outside Bangladesh. We do not track your precise geographical location — only country and network-level data is used. The verification process triggered by a device change exists solely for your protection.
Data Use, Protection & Your Rights
How is data used?
Your information is used solely for account management, payment processing, customer support, and platform improvement. We do not share your data with any third parties for advertising purposes without your consent. Data may be provided to relevant authorities to fulfill legal obligations, but this will be done in a limited and controlled manner. Our partner service providers also operate under data confidentiality agreements. joya is always committed to ensuring fair and transparent use of your data.
What are your rights?
You may request to view, correct, or delete your personal information at any time. Many details can be updated directly from your account settings. Even after account closure, certain information may be retained for a specified period for regulatory reasons, but this will be clearly communicated. The option to opt out of marketing communications is always available. Please email our support team for any data-related requests.
How long is data retained?
All necessary information is retained for as long as your account remains active. After account closure, financial information may be kept for up to five years in accordance with local legal requirements. Personal identity information is deleted as soon as possible after account deletion. Cookies and browsing data are generally deleted within 30 to 90 days. For specific questions about data retention periods, please contact our support team.
What do you need to know about cookies and tracking?
Cookies are used on the joya website and app solely to improve service quality and remember your preferences. We do not use third-party advertising tracking cookies. You can control or delete cookies at any time from your browser settings. We will inform you in advance that disabling cookies may cause some features to not work properly. Our cookies policy is transparent and is never changed without user consent.
Have a privacy question?
Contact us for any questions or requests regarding the protection of your data. Our support team is available 24 hours a day, 7 days a week. joya always places the highest importance on your privacy and is committed to resolving any concerns promptly. Your trust is our most valuable asset, and we make no compromises when it comes to data protection.