Joya Terms & Conditions — What you need to know before using

Account & eligibility

To register on the joya platform, users must be at least 18 years old and reside in Bangladesh. Each individual may only open one account — opening multiple accounts is strictly prohibited. It is the user's responsibility to keep all information provided during registration accurate and up to date. The authority may request necessary identification documents or records at any time for verification purposes. joya reserves the right to cancel any account opened with false information at any time.

Gaming & betting rules

Before participating in any games or betting activities available on the platform, it is mandatory to read the specific rules applicable to each. Any attempt to cheat, use bots, or gain unfair advantages during a gaming session will result in permanent account closure. Terms relating to bonuses or promotional offers apply separately and are subject to change. If a technical error produces an abnormal outcome, joya reserves the right to void that round. Players are given the ability to set their own limits, and responsible gaming is given the highest priority.

Deposit & Withdrawal

Transactions on joya can be made via bKash, Nagad, and other approved mobile banking channels. Deposits are generally credited to the account instantly, though occasional delays may occur due to bank or network latency. Withdrawal requests typically take 1–3 business days to process. Account verification is mandatory before the first withdrawal, and once completed, it is not required again. For any transaction-related issues, contact the support team directly.

Account security & privacy

It is your responsibility to keep your account login credentials completely confidential. Allowing others to use your account is prohibited, and you will be personally liable for any losses resulting from this. If you notice any suspicious activity, notify the support team immediately. joya stores your personal information in strict accordance with its privacy policy and does not sell it to third parties. For more details on how your information is used and stored, please refer to our Privacy Policy can be found on the page.

Responsible gaming

Joya believes gaming is for fun — not as a source of income. Every user is advised to enjoy within their means. You can set your own deposit limits, session times, or temporary breaks as needed. If you notice signs of addiction, seek help and visit our Responsible gaming you will find detailed information and support on the page. Requests to permanently close an account are also accepted.

Limitation of liability

The joya platform is committed to ensuring the highest quality of service; however, joya accepts limited liability for service disruptions caused by technical errors, third-party issues, or unforeseen circumstances. The platform is not responsible for any losses arising from problems with a user's own device or internet connection. joya reserves the right to update the terms of service at any time, and any changes will be announced on the platform when they take effect. Continued use of the platform will be considered acceptance of the latest terms. In the event of any dispute, an initial attempt will be made to resolve it through the support team.

Changes to Terms & Conditions

Joya may amend or update these Terms & Conditions at any time as needed. For significant changes, an effort will be made to notify users in advance through the platform. The latest terms will always be available on this page, so make it a habit to review them from time to time. Continued use of the platform after any changes will be considered acceptance of the new terms. If you have any questions about a particular term, FAQ Browse categories or contact our support team.